/ Physicians

Practice support coaching

Practice support coaching

The General Practice Service Committee (GPSC) launched a Practice Support Program (PSP) in BC to provide support and training to physicians and their staff to improve clinical and practice management and to support the enhanced delivery of patient care.

The PSP provides training and support through practice coaching and various other training and quality improvement tools and resources. Coaches meet with physicians and their staff to identify and implement changes related to office and/or clinical practice and provide on-going support to sustain any improvements that result.

Coaches work with Physicians to:

  • Support sites with Electronic Medical Record (EMR) optimization, processes and functionality to assist physicians and Inter-professional teams with meaningful improvements by understanding and improving their patient panels (e.g. education in updating patient charts to active status, standard data entry and coding standards, and setting up patient recalls and care plans)
  • Provide 'at the elbow' support through in practice coaching by assessing readiness and supporting engagement in quality improvement, including coordinating regular time/space for reflection and context assessment in the clinic or department
  • Determine office needs related to workflow and/or clinical practice and help implement action plans to enhance current office processes
  • Facilitate the use of evidence, tools, and various resources to support quality improvement through the PSP learning modules and small group learning sessions
  • Support the education of staff to use patient self-management techniques
  • Support in-practice group medical visit implementation.
  • Collaborate with the Division of Family Practice and their activities
  • Support and facilitate physicians and their teams in establishing the Primary Care Home model and Team Based Care
  • Broker knowledge about external resources and tools

Practice coaches receive quality improvement training which is tailored for physician practice in BC through the Dartmouth Institute for Health Policy and Clinical PracticeInstitute for Healthcare Improvement (IHI) Open School or Northern Health’s Intermediate Quality Improvement (+ Green Belt) training.


Your coaches

Practice coach lead:

Liana Doherty

Community Coach Contact Information
Burns Lake Vacant N/A
Chetwynd/Tumbler Ridge Rebecca Borton 250-788-7203
Daajing Giids (formerly the Village of Queen Charlotte) Ellen Foster 250-559-4922
Dawson Creek/Fort Nelson Charleigh Rudy 250-782-8501
Fort Nelson Diana Penney 250-321-7620
Fort St. James Vacant  
Fort St. John

Teela Gould

Fraser Lake Jillian Hedstrom 250-699-6225 Ext 2235
Hazelton Beth DeMaio 250-842-4429
Kitimat Jannine Wulff 205-615-9178
Mackenzie Vacant N/A
Masset Denise Cerqueira-Pages 250-626-4702
Prince George

Karen Gill
Tammy Bristowe 

Laura Sapergia

Charlene Miller





Prince Rupert Michelle Pele 250-622-6285
Quesnel Margie Wiebe  250-983-6816
Smithers/Houston/Dease Lake Shar McCrory 250-847-6424
Terrace/Stewart Tamara Stephens 250-631-4602
Valemount Kim Nordli 250-566-4916
Vanderhoof Jaclyn Sawtell 250-567-0671
McBride Judith Shawara 250-569-2251 Ext 2021
NW, NE and NI Regional EMR
Jody Johanson 250-219-1667