Telehealth

• Patients are more likely to seek care and attend follow up appointments
• Home clinicians can benefit by being involved in telehealth appointments with a remote expert
• Likewise, remote practitioners can more effectively support the community: there’s better integration into the community, and stronger implementation of the plan of care
• Better care, better follow up, better health outcomes

Telehealth works seamlessly with your existing devices. You can use any of the following:

• Desktop or laptop with camera and microphone:
  • Operating system: Windows or MacOS
  • Web Browser: Chrome/Safari/Edge
• Smartphone:
  • iOS or Android
• Tablet:
  • iOS or Android

• Microsoft Teams: NHA Teams meetings can be booked for clinical virtual visits through your Northern Health account. Patients will require the application installed on a mobile device to join
• Zoom: Zoom meetings can be booked for clinical virtual visits. Requires a licensed Zoom account to book meetings
• Pexip: Pexip Virtual Meeting Rooms (VMRs) use a browser or an app called Pexip Infinity for mobile devices to host clinical virtual visits. Free to use, contact the NHA Telehealth Department for initial configuration
• Solo (InTouch): Provincial software for one-on-one virtual patient visits. Requires an account, contact the NHA Telehealth Department for initial configuration
• SIP Endpoint: Traditional Video Conference endpoints (Cisco, Poly) in established locations can connect to each other by sip to sip calls, and can also be dialed into by Zoom

Does NH have to schedule and set up my telehealth session?
No, you can dial directly to set it up. However, if you prefer, the scheduling service is still available.

In order to use telehealth, do I have to drastically change my office routines?
Telehealth can be incorporated into your office workflow with few or no changes.

Can I bill for telehealth?
Most services offer fee codes for telehealth use. Contact us for more information.

Will telehealth be expensive for my private practice?
We’ve worked very hard to make telehealth affordable for everyone. Depending on your choices, costs vary from free to a few hundred dollars a year.

Is telehealth available only inside an NH facility?
You can use it anywhere, even out of province. With telehealth, you can be there for an NH patient anywhere you have an internet connection.

Who do I contact if I need technical support for ZOOM / Telehealth / video calls?
For technical support, please call 250-645-3450 or email Telehealth@northernhealth.ca.