IT support

NHEverywhere Azure Virtual Desktop (AVD) is a virtual desktop solution that allows physicians, clinicians, and staff to reliably and securely access Northern Health applications needed to care for patients (i.e., Cerner, CMOIS, PACS) or business (i.e., Access for Call Centre Staff). To keep AVD secure, we rely on Microsoft multi-factor authentication (MFA).

The way to sign into NHEverywhere is changing as of March 5th, 2025. Users will stop using Horizon, and instead use the Windows App on personal devices. Users may continue to launch the virtual desktop from the Microsoft My Apps portal using the new icon.

• Further information regarding the upgrade can be found in the NHEverywhere AVD FAQ (PDF).

When accessing NHEverywhere from outside a Northern Health facility you must always access it via the Microsoft My Apps portal, or the Windows App. Log into the My Apps portal using your Northern Health email address and password and Microsoft MFA.

• Instructions (User Guide) on launching NHEverywhere (AVD) from the Microsoft My Apps portal (PDF).

• Go to My sign in on Microsoft to check it out!

• Download the Microsoft Authenticator app to your mobile device
  • iOS users
  • Android users
• Go to HealthBC on Microsoft
• Follow instructions in the step-by-step MFA setup guide (PDF)

• If you have your "old phone" while you migrate content to your new phone, follow these steps:
  • Go to My sign in on Microsoft and "add a new device", enter prompts as required
• If you don't have your "old phone" follows these steps:
  • Call the service desk at 1-888-558-4357 to have your Microsoft MFA reset
  • After your account has been reset, follow the instructions to setup MFA for the first time (PDF)

• Open the Outlook web-app from the Microsoft My Apps portal.

• Alternatively, launch the Outlook application within NHEverywhere virtual desktop by clicking the icon on the taskbar.

• Creating desktop shortcuts (PDF)

• Click on the Printer Logic icon from the system tray. On the left side of the window, navigate to your building and floor.

• Most sites will have their printers displayed on a floorplan map. Small sites may not have a map, but will have a list of available printers at that location. Hover over the printer icon and click Install Printer, or single click on any printer located in the list.
• A small dialog box will appear asking you to confirm installation of that printer, in this dialog box you may also select this printer to be your default printer. When you are ready, click Yes to com-plete the installation of the selected printer, or select No to cancel.

• Log into PowerChart. There is an [eHealth Viewer] button at the top of the page.
• If you have not yet registered, this will take you to the link to apply. If you are registered, this will take you to the eHealth Viewer.

• If you need access to PowerChart from your clinic and are on the PPN (Private Physician Network sponsored by Doctors of BC), follow the instructions for setting up NHEverywhere found above.
• If your clinic is on a private network (like Shaw or Telus), please follow the NHEverywhere instructions above.

Have any questions?

• Please contact the Northern Health ITS Service Desk at 1-888-558-4357

If you are locked out and need your password, from an NH computer, visit the password reset link

• How to find shared care plans from MOIS in PowerChart (PDF)
• Creating patient lists (PDF)
• MSP numbers: PPR provider lookup (PDF)

To request PowerChart training, contact powercharttraining@northernhealth.ca

For more support contact the ITS Service Desk:

• Phone: 1-888-558-4357
• IMIT Issue and Service Request Portal

• Access to Northern Health’s private Wi-Fi network service is only available for IOS and Android devices at this time (not laptops). If you need access to NHAPhys, you can call the Service Desk at 1-888-558-4357 to request access to NHAPhys.
• Northern Health also provides a texting solution called MBMD which provides physician to physician SECURE texting. To apply, call the number above for the Service Desk.

What is MBMD?

MBMD has been selected as Northern Health’s secure texting and notification system with integrated on-call scheduling. It improves clinical communications regarding patient’s needs, notifies physicians in a timely and respectful manner, displays current physician on-call scheduling, and provides optional notifications to physicians inpatient Admission, Discharge, and Transfer (ADT) from all NH facilities.

The system is reliable, protects patient information, allowing for the full disclosure of clinical information among care givers within the Health Authority inclusive of sharing images and documents.

Benefits of MBMD:

• Reliable notifications to the caregivers smartphone
• Securely communicate patient needs while protecting patient information
• Enables patient safety by reliably and quickly notifying available physicians of patient needs.
• Accessible to all NH caregivers from a variety of internet accessible platforms (PC, iPhone, Android Phone, Tablet, etc.)
• Uses Existing NH Authentication for Access
• ADT notifications available according to physician preferences
• Facilitates direct phone conversations where needed

User guides:

• Turning off conversation alerts (PDF)
• MBMD Quick Reference (PDF)
• MBMD 2 App Support (PDF)
• MBMD Cerner ADT Patient List (PDF)
• MBMD Calendar Callboard (PDF)

For access related issues, please contact Northern Health ITS Service Desk.

• Phone: 1-888-558-4357

Northern Health has adopted a more modern online workplace by deploying Microsoft Teams and the Microsoft 365 platform. Other BC health authorities will also start using Microsoft Teams and Microsoft 365 in the near future.

Microsoft Teams provides streamlined experiences for online meetings and calls, document and content collaboration, high-velocity chat-based conversations, and the integration of apps and analytics. Microsoft Teams replaces Skype for Business for meetings, calls, presence indicators, and private chats.

Instructions and resources:

• Microsoft Teams - FAQs (MyNH PDF) - NH network only
• Microsoft Teams - Quick Reference Guide (MyNH PDF) - NH network only
• Setting up Microsoft Multi-Factor Authentication (MFA) (PDF)
• Need help with Microsoft Teams - Discover 365 (NH network only)
• Microsoft Teams help & learning (Microsoft Support)

For support and issues, please contact Northern Health ITS Service Desk

• Phone: 1-888-558-4357

Northern Health is aligning meeting rooms with conferencing equipment to run on Microsoft Teams.

This change allows users to easily book Teams meetings in MS Outlook and invite the meeting room to experience a seamless integration with MS Teams.

This technology also allows staff to participate in external MS Teams meetings. Once the meeting invite is shared with the meeting room it is as easy as clicking the ‘join’ button in the meeting room(s).

Instructions and resources:

• How to use MS Teams Room controls (PDF)
• How to book and invite a room using MS Outlook (PDF)
• How to forward external Teams, Zoom or WebEx meetings to a MS Teams meeting room (PDF)

Need help?

Contact Telehealth on 250-645-3450 or at telehealth@northernhealth.ca

The physician on call scheduling project was undertaken to identify and implement an integrated scheduling solution that will:

• Support the needs of physicians to create and manage their on call schedule
• Enable Northern Health administration to effectively process physician compensation related to MOCAP/on call requirements

This project will help to standardize practices related to on call schedule management for physicians across Northern Health.

ByteBloc has been selected as the physician on call scheduling solution for Northern Health. Implementation and roll out of ByteBloc across the various HSDA's is underway.

For MBMD users, please note that the MOCAP schedules have been migrated from Hapi On Call to ByteBloc; there is no resulting change to MBMD and no action is required from end users.

For more information see Medical On Call Availability Program

Resources

• ByteBloc provider resources (PDF)
• ByteBloc NHA provider training video